Refund policy

Refund & Return Policy

We want you to love your Track Culture order. If something isn't right, here's how returns and refunds work for orders shipped within the United States.

Return Window

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

Contact us at trackcultureinfo@gmail.com with your order number and the reason for your return, and we'll provide instructions on how and where to send your package. Please wait for our return instructions before sending anything back.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with photos of the issue and at our discretion we will arrange a replacement or refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

Return Shipping

Unless the item is faulty, damaged, or was sent in error, the customer is responsible for return shipping costs.

Exceptions

Certain items cannot be returned, including custom or personalized products and items marked as final sale at the time of purchase. Please contact us if you have questions about a specific item.

Cancellations

Because most orders begin processing shortly after they are placed, please contact us as soon as possible if you need to cancel or change an order. We will do our best to accommodate the request, but cannot guarantee a cancellation once an order has entered fulfillment.

Warranty

Some products may include a manufacturer or supplier warranty. Warranty coverage, where applicable, is outlined in your order confirmation or product listing.

Contact Us

Reach us anytime at trackcultureinfo@gmail.com.